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When looking for an IT services in San Antonio, it’s important that you have a thorough vetting process to ensure that your business enjoys only the best possible service. In some form or another, we all conduct a vetting process before we make a decision — and we do so on a regular basis. It can be as simple as buying a product at the grocery or as critical as investing a huge amount of money in a business venture. Finding an IT provider is more like the latter — because partnering with the wrong one can very well mean the end of your business. Now, let’s talk about the hows and whys.
Why You Need to Vet Your ITSP
You need to vet your ITSP properly to ensure that you make it in this industry. Without a reliable tech infrastructure and tech support, you’re doomed to fail.
Now, everyone vets their ITSPs to a certain extent. Unfortunately common, however, is a surface-level vetting that only looks at how long someone has spent in the industry and has a pretty webpage, but any of the other, many concerns one should look into before hiring an ITSP to work with their company. Let’s tackle all of these so that you know what to look for in your vetting process, and can stay competitive with everyone else.
Gauging Time Spent in the Industry
First thing’s first: gauge how much time they’ve spent in the industry, not just how long they’ve been open, how long they’ve been serving clients, how long their relationships are with any given clients, and how experienced their individual members are. Don’t hire just any company providing IT services in San Antonio. You’re looking for a team of qualified IT professionals who know how to work with your business and its technology, not a bunch of amateurs who put the security of your data and the stability of your business at risk.
Gauging Quality of Service
Of course, it’s not just about how long they’ve been working in the industry. It’s about how well they’ve been doing it. To learn about this, you need to look at their current clients, businesses they’ve worked with, and what those clients have to say about them. Find testimonials from clients who have worked with the ITSP, and even consider contacting them directly, especially if they happened to move on, so you can find out all you can about that business relationship. There’s no reason to stumble blindly into a contract, especially not when the difference between a good ITSP and a bad ITSP could determine whether you succeed or not.
A Few Must-Haves with an ITSP
Of course, there are few must-haves you need from your ITSPs. First, you need to make sure they provide 24/7 monitoring of your systems. Remote monitoring is a must for any modern ITSP and, combined with other technologies, can even be used to perform proactive fault prevention- maintaining and fixing problems before you ever notice them. This is one of the best parts about working with an ITSP.
Second, you need to be sure that they have good response times. Most problems can be fixed remotely, sure, but how quickly do they respond to your support emails or chat requests? Can they be trusted to respond when you need them the most?
Learning More
If you’re looking for an IT services provider in San Antonio, look no further. At ICS, not only can we pass all the phases of that vetting, but we also provide a number of extra, unique features that you can enjoy by working with us. Contact us for a free consultation!
Further reading
ICS is a Texas-based 40-year-old technology company specializing in Managed IT, VoIP, Video Conferencing and Video Surveillance solutions for US and International businesses. ICS has over 4000 regional installations and specializes in multi-site businesses between 25 and 2500 employees. ICS’s customers enjoy the experience of ICS’s Total Care program which provides clients flat fee services with obsolescence and growth protection. Whether a customer elects to deploy their IT, Video Conferencing or VoIP in the cloud or on the customer’s premise, ICS can provide a full turn-key solution for our clients under one flat monthly fee.