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Why Not Let Managed Services Prevent Your Staff From Feeling Overwhelmed?
Businesses today have so many mundane tasks that must be completed by their in-house IT staff. They stay busy trying to keep your technology running smoothly. If a special project comes up, they can easily get overwhelmed. Why not free up your in-house IT support so they can focus on bigger issues? It’s possible with managed services.
According to the research group Gartner, over 65% of IT budgets go towards tasks that do nothing more than keep the lights on. You’re investing money that isn’t improving operations and efficiency or enhancing security.
Regular system maintenance tasks can be performed by the MSP, while in-house IT can focus on processes that will drive down costs or increase revenue. Your IT department will benefit from many other managed services like:
- Disaster recovery/business continuity solutions
- Security audits/updates
- Remote monitoring
- End user help desk
- Proactive management
- 24/7 network operations center
With these services, your in-house staff can get to work on more meaningful jobs that will create value for your company. You can remove the burden of those daily routine chores that never seem to end. Plus, you’ll have access to a professional MSP ticketing and monitoring system, so when system issues come up, you can count on getting the help you need in a timely manner.
Your business will greatly benefit from having a 24/7 Network Operations Center that identifies and addresses system issues before they become business disrupting problems. When you have those daily problems like malfunctioning computers, this can be handled by the MSP’s help desk.
Focus On Your Priorities
When you work with a managed services company, your in-house team can count on getting help with projects that seem overwhelming. Your MSP partner can perform a network assessment or evaluate the overall performance of your current IT infrastructure. It’s so helpful to get an unbiased professional opinion on the health of your IT network.
Your managed service provider might recommend products and services that could greatly benefit your business operations. Evaluations like this help your internal IT people determine what system oversight and future planning they should be doing.
Fewer IT problems can greatly enhance your overall production. Your staff can get more done each day without the frustrations that come with irritating system failures at inopportune moments.
Reducing Human Error
A high percentage of expensive security breaches are the result of human error. This is often because IT employees are stretched too thin and overlook vital security measures, such as applying tested security patches or updating anti-virus software programs.
Working with a MSP will eliminate much of the work overload that often leads to system or security vulnerabilities. Systems can be backed up in the cloud for an immediate system restore if needed. Many of the issues that become costly business interruptions, such as downtime-inducing hardware, software, and application failures are completely preventable if they are detected early and addressed promptly.
Bottom Line
Smaller firms have a few hard-working IT employees who deal with way too many responsibilities. And the majority of their duties are mundane and routine. Why not free up these employees so they can find new ways to increase efficiency, drive business revenues and innovate? Your IT staff deserves a break and they can become a much more valuable resource when they don’t have to put out so many daily fires.
Managed Service Providers (MSPs) are being used by businesses everywhere to cost-effectively manage, service, and support their IT processes. They’re a great alternative to hiring additional in-house staff.
Today’s smart business owners use this hybrid approach to IT that gives them the best of both worlds. Your in-house IT staff can work hand-in-hand with a managed services company to help your business achieve a greater return on your investment. And, your people won’t feel overwhelmed anymore about their daily responsibilities. They’ll have the support they need to do a better job.
Further reading
ICS is a Texas-based 40-year-old technology company specializing in Managed IT, VoIP, Video Conferencing and Video Surveillance solutions for US and International businesses. ICS has over 4000 regional installations and specializes in multi-site businesses between 25 and 2500 employees. ICS’s customers enjoy the experience of ICS’s Total Care program which provides clients flat fee services with obsolescence and growth protection. Whether a customer elects to deploy their IT, Video Conferencing or VoIP in the cloud or on the customer’s premise, ICS can provide a full turn-key solution for our clients under one flat monthly fee.