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As the name suggests, help desk support refers to a resource that is designed by managed service providers (MSP). It is used to help people contact them whenever they have an IT-related problem that needs fixing. The help-desk is manned 24/7 by knowledgeable technicians who attend to the calls from users. As a business owner, chances are that you have a small understaffed IT department or maybe you don’t even have an IT team working on site. If this is your case, then you need to partner with an IT services provider in Houston that offers help desk support.
IT help desk support offers a single point of contact which facilitates the resolution of technical issues for any business. These help desks are manned by skilled and experienced IT technicians. They serve as a knowledge base which ensures that any IT-related problem is resolved quickly; thereby ensuring that your business gets back on track within the shortest time possible. Here are some notable benefits of having help desk support:
Customer Satisfaction
Customers often get frustrated when they are unable to access a firm’s website. For businesses that operate online, they simply cannot afford to experience frequent downtime. Having a dedicated team manning your IT system and offering help desk support will boost customer satisfaction. All the IT-related problems will be addressed by sufficiently qualified experts. The customer will be assisted in whatever he or she is looking for from your online sites.
Frees Up Time
When you hire an IT services provider in Houston that offers help desk support, your in-house IT team will be free to take care of other profitable endeavors. You can reassign the IT team to deal with IT matters that directly touch on the operations of your business. This will, in turn, boost the productivity of your IT team as they will be focusing on your business’ core competencies and allow the MSP to deal with help desk support.
24/7 Support
Most businesses operate from 9 am to 5 pm. This means that customers are left without IT support after hours. Cognizant of the fact that customers can experience technical problems at any time, it is important for you to engage a help desk support provider. These IT support providers operate on a 24/7/365 basis.
As you can see, having help desk support brings immense benefits to your business. At ICS, our IT services team in Houston is dedicated, knowledgeable, and always available on a 24/7/365 basis to address the needs of our esteemed clients. Contact us today and let us discuss the steps needed to set up help desk support for your growing firm.
Further reading
ICS is a Texas-based 40-year-old technology company specializing in Managed IT, VoIP, Video Conferencing and Video Surveillance solutions for US and International businesses. ICS has over 4000 regional installations and specializes in multi-site businesses between 25 and 2500 employees. ICS’s customers enjoy the experience of ICS’s Total Care program which provides clients flat fee services with obsolescence and growth protection. Whether a customer elects to deploy their IT, Video Conferencing or VoIP in the cloud or on the customer’s premise, ICS can provide a full turn-key solution for our clients under one flat monthly fee.