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A managed services provider (MSP) in San Antonio can be fundamental in helping you reduce the complication of regular operations. There are always going to be instances where time is unnecessarily lost. You can reduce them quite a bit, but it’s unlikely that you’ll totally be rid of them. Still, if you’re strategic and identify infrastructural “choke points” or “bottlenecks”, you may be able to do some good.
A well-known bottleneck pertains to your help desk solution. Basically, there are many different kinds of problems that your users are likely to experience throughout a regular working day. If you can anticipate some of these, you can save yourself great trouble.
Separating Routine from Incidental Tasks
For example, there may be a security profile that new employees must go through with the help desk before they can start being productive. You can provision a protocol for filling out this profile that expedites the process and increases employee productivity accordingly. There are many areas like this where common tasks can be streamlined through user-provisioning strategy. Additionally, such an approach helps you differentiate between that which is complex and that which is routine. Without provisioning, help desk requests can be jumbled into a single category. Those who need help immediately may be queued behind some new employee who just needs help signing on.
If you’ve got user provisioning solutions in place, you can design a number of categories that users filing a ticket may select. A managed services provider in San Antonio facilitates such solutions. They can help you identify statistically common areas and reduce the necessary footwork for support that is otherwise necessary.
Crunching the Numbers
Let’s crunch some numbers to see how dramatically beneficial this can be. Say a given help desk gets 20 tickets a day, 15 of which are routine tasks, five of which actually require more integral support. Now, say each task has an average of 30 minutes until completion. That’s 10 hours’ work to get all the tickets taken care of. Part of the reason it may take so long is that more complex problems require more in-depth solutions. Meanwhile, each of the routine tasks only takes about five minutes for completion. So, you’ve got 75 minutes spread out between 8.75 hours.
Meanwhile, proper prioritization of tasks through provisioning can expedite service for both routine needs and in-depth ones. If you can cut down the time necessary for your help desk to serve employees just 25%, that’s 912.5 hours a year. At $15 per hour, that comes to a total savings of $13,687.5, not to mention that which results from increased operational assets.
Optimizing Your Help Desk Interactions
For your business, you need help desk support that is as swift and effective as possible. If you conduct provisioning solutions, you’re likely to see such efficiency begin to characterize your operations.
Managed services in San Antonio through ICS can help you attain the most streamlined help desk services. If you can cut 25% from response time for the year, you could save thousands of dollars. The estimates here have been conservatively calculated. Contact us now so we can help you determine more idiosyncratic savings through help desk provisioning for your business.
Further reading
ICS is a Texas-based 40-year-old technology company specializing in Managed IT, VoIP, Video Conferencing and Video Surveillance solutions for US and International businesses. ICS has over 4000 regional installations and specializes in multi-site businesses between 25 and 2500 employees. ICS’s customers enjoy the experience of ICS’s Total Care program which provides clients flat fee services with obsolescence and growth protection. Whether a customer elects to deploy their IT, Video Conferencing or VoIP in the cloud or on the customer’s premise, ICS can provide a full turn-key solution for our clients under one flat monthly fee.