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You can find IT services in Houston that are both local and non-local— which best fits you is going to depend on your business. It turns out that, roughly 70% of tech issues can be solved remotely. That’s a pretty big number. You may even be able to find statistics online which indicate 80% of problems have a remote solution. What can and can’t be fixed by a help desk that isn’t situated locally will, often, depend on the nature of the problem itself. One reason the vast majority of issues don’t require an onsite presence is that many issues stem from user error or something of the like. Basically, the issue isn’t with systems, it’s with those operating them. However, there are also a great number of tiny problems which are better met with a remote solution.
Additionally, remote solutions can maintain systems without being onsite through continuous monitoring support. A lot of issues which arise in terms of security can be “nipped in the bud”, preserving systems. Also, remote options regularly feature cloud support solutions. With the cloud, you can institute a BDR–Backup and Data Recovery– solution. BDR solutions may include mirroring the primary network. This means that when something goes wrong and crashes a primary network, the secondary mirrored solution can be launched before the primary one has fully collapsed. This allows regular operations to continue without being compromised.
Local Support
Now a localized solution where techs can regularly be sent onsite has its own value. An IT services provider in Houston offering localized support can send a technician out on site more quickly. That individual can give personalized support as necessary. There are definitely businesses which will be more likely to benefit from such localized support. When tech systems have a proprietary developmental shade to them, sometimes, remote monitoring and support simply aren’t appropriate.
Onsite And Remote Support
Lastly, there are hybrid solutions available. That is to say, you can find support options which are centered nationally, offering remote solutions across the country. In addition, they would have local outreach centers for clients in metropolitan areas. Certain businesses vie for a hybridized model of managed services provider (MSP), which remotely supports some operations and locally maintains others. So, for example, many infrastructural needs of a business function better through remote monitoring, etc. while onsite needs have information too sensitive to be sent over the web.
Since there are generally more infrastructural needs than core ones, such a solution can be the most cost-effective. Lastly, you need to discover whether local, non-local, or hybrid support is available. So, to recap, when it comes to deciding the best solution for your business, considerable factors include:
- Business needs
- Cost of services
- Whether hybrid solutions are appropriate
- Availability of desired services
The best way to marry these concepts often involves seeking advice from technology consultants who work with businesses similar to yours. They can help you find the most appropriate solution.
Securing The Best MSP
IT services in Houston through ICS can help you find the best local or remote support options for your business. Contact us now to determine which solutions are best for you.
Further reading
ICS is a Texas-based 40-year-old technology company specializing in Managed IT, VoIP, Video Conferencing and Video Surveillance solutions for US and International businesses. ICS has over 4000 regional installations and specializes in multi-site businesses between 25 and 2500 employees. ICS’s customers enjoy the experience of ICS’s Total Care program which provides clients flat fee services with obsolescence and growth protection. Whether a customer elects to deploy their IT, Video Conferencing or VoIP in the cloud or on the customer’s premise, ICS can provide a full turn-key solution for our clients under one flat monthly fee.