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IT support firms in San Antonio can provide you help desk solutions that will comprehensively support your operations. There are a number of prime advantages which accompany outsourced help desk support, including:
- Availability 24/7
- Greater availability of technology skill
- Escalation procedures of comprehensive definition
- Forward improvement that is continuous
- Greater ability to handle increased call volume
- Better SLAs
Availability 24/7
An IT support firm in San Antonio that provides 24/7 help desk support is naturally going to serve your operations better than a help desk which only provides services during conventional business hours. The truth is, errors in your technological systems have no regard for the time of day. With an outsourced option, you’re more likely to get the total support you need.
Greater Availability of Technological Skill
Outsourced help desks must necessarily work with multiple clients in order to maintain their “bottom line.” This means they must continuously diversify the technological skill that is brought to the table. You’re more likely to see increased technology skills from an outsourced help desk of the right kind, than from an internally-sourced one.
Escalation Procedures of Comprehensive Definition
No help desk will be able to solve all support issues, even though experts estimate approximately 70% of issues can be resolved remotely. Those that aren’t outsourced aren’t likely to have the same efficiency in escalation procedures as an outsourced option, simply because they haven’t had the opportunity to develop them.
Forward Improvement that is Continuous
Since an outsourced help desk must serve multiple clients, it becomes their prerogative to continuously improve their services. The help desk must remain a competitor over other help desks offering similar services. An internal help desk solution will have no such impetus for improvement.
Greater Ability to Handle Increased Call Volume
The more efficient and effective an outsourced help desk is, the more calls they’ll handle. Meanwhile, an internal solution will require an increasingly expansive budget in order to handle more calls.
Better SLAs
Service Level Agreements through an outsourced help desk are likely to have increased levels of service when compared against internal solutions. The reasons for this have already been outlined, and competitiveness is a primary mover and shaker. In order to be desired over other help desk solutions, the right outsourced help desk is likely to have better SLAs.
IT support in San Antonio through ICS helps you to attain the latest and greatest outsourced help desk options, as well as a bevy of other professional technological solutions for businesses of varying size. Contact us to secure the best help desk options available today.
Further reading
ICS is a Texas-based 40-year-old technology company specializing in Managed IT, VoIP, Video Conferencing and Video Surveillance solutions for US and International businesses. ICS has over 4000 regional installations and specializes in multi-site businesses between 25 and 2500 employees. ICS’s customers enjoy the experience of ICS’s Total Care program which provides clients flat fee services with obsolescence and growth protection. Whether a customer elects to deploy their IT, Video Conferencing or VoIP in the cloud or on the customer’s premise, ICS can provide a full turn-key solution for our clients under one flat monthly fee.