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Trust is an essential factor in any business relationship and a critical component for IT companies in Houston. Many clients choose a managed service provider (MSP) with a helpful staff but find out later that their favorite technicians are no longer being assigned to their projects. These new technicians may not understand your specific needs and it can be challenging to create an effective relationship with IT personnel that may change again over time. So, it’s critical to find an MSP that specializes in customer service and values that build relationships with their clients. Here are a few things to look for as you search for an IT provider that can help you with all of your technical needs:
Reliability
How long has this MSP been in business? What’s their reputation among other companies? Can you trust them with your sensitive data? These are all critical questions that you must consider before choosing an IT provider. Taking the extra time to find the answers to these questions will ultimately save you much needed time and money in the future. Partnering with a reliable IT provider will make life much easier, as you can focus on other job duties without worrying about IT-related issues.
24/7 Support
Trouble can strike at any moment, especially in the IT world. Fortunately, an MSP can get you the help you need at any time. Finding IT companies in Houston that offer around-the-clock support can have a significant impact on your company. For example, if you’re experiencing server issues late at night, you can contact IT support and receive the help you need immediately. On the other hand, an IT provider that does not offer 24-hour support can severely hurt your company, as you may experience hours of costly downtime.
Security Updates
Finally, it’s a good idea to see how often an IT provider offers security updates. As you know, new cyber threats are being created on a daily basis, whether it’s through ransomware, viruses, malware, or other forms of malicious software. Partnering with an IT provider that understands these threats can help you avoid becoming the next victim of a cyber attack. Choosing an MSP that provides frequent security updates will help you stay protected and give you confidence in avoiding the dangers of the virtual world.
Choosing an IT provider that you can trust is critical in today’s business environment. There are many IT companies in Houston, but choose ICS, which is an IT provider that helps businesses of all sizes reach their fullest potential. Whether you’re a brand new company or have been in business for years, we believe that we can make a positive impact. Our staff is trained to help with any technical issues, and we’re available at any time of day. Our primary goal at ICS is We want to help companies take advantage of the latest technology. Contact us today and begin a partnership with an IT provider that cares about the future of your business.
Further reading
ICS is a Texas-based 40-year-old technology company specializing in Managed IT, VoIP, Video Conferencing and Video Surveillance solutions for US and International businesses. ICS has over 4000 regional installations and specializes in multi-site businesses between 25 and 2500 employees. ICS’s customers enjoy the experience of ICS’s Total Care program which provides clients flat fee services with obsolescence and growth protection. Whether a customer elects to deploy their IT, Video Conferencing or VoIP in the cloud or on the customer’s premise, ICS can provide a full turn-key solution for our clients under one flat monthly fee.