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Choosing that which is most appropriate for your business will require some strategy and some discernment. What makes sense is establishing some parameters you seek to see fulfilled beforehand, then searching out a prospective managed services provider (MSP) in San Antonio to see if it “passes muster.” Several qualifications worth keeping an eye out for include:
- Experience in the Industry
- Fast Response Times
- A Comprehensive Scope of Available Services
- Service Provided On-Site as Well as Remotely
Experience in the Industry
You should look for a managed services provider in San Antonio that has a solid level of industry experience surfeiting their operation. You want to avoid startups in this category whenever possible. There’s definitely a learning curve to IT, and if you’re going to get service that is requisite to your needs, it’s not generally advisable to rely on totally unknown quantities. So, look for experience. You can see that experience reflected in Yelp reviews and the like. Also, call up clients who the MSP you’re considering serves. They can give you a great idea of its overall effectiveness.
Fast Response Times
You’ll want to comb reviews and ask existing clients relevant questions pertaining to the organization with whom you plan to work. Response times are critical in the tech world. Remote monitoring and management (RMM) can often provide both instantaneous response and expedited onsite service allocation as necessary. The faster the response times, the better. Get some numbers and check out their SLA in regard to such service provision; you want lower response times. Also, cloud computing can provide backup and data recovery solutions, such as data mirroring, that can be instrumental in operational support.
A Comprehensive Scope of Services
In regard to cloud computing, you’ll find this service is increasingly demanded but not provided by all MSPs. While it may not be an exact need of your business now, it likely will be in the future. Look at how comprehensive service delivery is. Are there multiple echelons of support, or does the MSP essentially specialize in just one thing? You want the broadest application of available services you can secure. This will additionally lead to more applicable services going forward as the MSP itself will organically expand.
Services Provided Remotely and Onsite
You’re likely to encounter services that are available onsite and services that are available remotely. Some MSPs will draw the line at one or the other of these service extremes. However, you’re also likely to encounter service that can be found on both sides of the provision fence, and really, that’s what you need. Certainly, 70 to 80 percent of issues are solvable remotely, but for that additional 20 to 30 percent, if you don’t have onsite coverage, it could really end up being an expensive proposition to attain it. Additionally, you probably won’t be able to find it as swiftly as is recommended.
Securing Support
A managed services provider in San Antonio, such as ICS, can provide you with remote and onsite services that are comprehensive, swift and silhouetted with substantial industry expertise. Contact us for solutions you can trust. You’re going to need tech specialists since technology marches forward. Choose carefully, and attain the success you seek.
Further reading
ICS is a Texas-based 40-year-old technology company specializing in Managed IT, VoIP, Video Conferencing and Video Surveillance solutions for US and International businesses. ICS has over 4000 regional installations and specializes in multi-site businesses between 25 and 2500 employees. ICS’s customers enjoy the experience of ICS’s Total Care program which provides clients flat fee services with obsolescence and growth protection. Whether a customer elects to deploy their IT, Video Conferencing or VoIP in the cloud or on the customer’s premise, ICS can provide a full turn-key solution for our clients under one flat monthly fee.