Components of an Ideal IT Support Plan in San Antonio

IT support in San Antonio is a valuable part of any successful company. For many of them, work comes to a halt when technical problems occur; having an all-inclusive IT technical support is the best way to get these problems quickly resolved. It also ensures your data is safe and your network is protected from any viruses or hackers. These professionals protect your business’ sensitive information from being spread or utilized in moneymaking schemes, which can compromise the success of your business.

Key Components of an IT Support Plan

The components of technical support package will vary from one managed services provider to another. Therefore, it’s advisable for you to check for a package that matches the demands of your business. Listed below are features of a good IT support in San Antonio:

1. System monitoring

You need to work with a firm that will effectively monitor your system. That way, they can detect any suspicious documents, traffic, or viruses your system might bump into and handle the issue before it affects your business. You want to verify that the IT experts you’ll be working with are qualified and have the right tools to detect and fix the issue.

2. 24-hour access

Accessing your technical support 24/7 could help you deal with a temporary blip before it becomes a disaster. Technical issues not only reduce the productivity of your staff— they also result in losses. Having support available all the time is key to improving the security of your system and making sure your business will maintain its performance at a top-notch level.

3. On-site support

If your technical problem can’t be dealt with remotely, you’ll need your support team to respond promptly to all calls and fix the problem.

How Technical IT Support Promotes the Safety of Your Data

1. Remote backup

You must ensure that your backup system is efficient and reliable. An outdated and unreliable data backup exposes the valuable assets of your business to malicious hacks. In addition to simple backup, virtualization, business continuity, and disaster recovery plans are crucial to offering 100% protection for your confidential data.

2. Patch deployment

An experienced IT support team will handle software patches when you and your employees are out of the office. The best service provider carries out patch deployment on a day-to-day, off-hour basis, protecting your firm’s technology from any form of lapsed security setting.

3. Anti-virus and anti-malware campaigns

Malware and viruses have increased at a fast rate in the technology sector. Businesses of all sizes have trouble when it comes to dealing with such advances. Various studies conducted since 2014 revealed that most data breaches came from malware and viruses delivered via an alarming range of means: infected attachments, contaminated links, and malicious email. An effective IT support plan can deal with such advances and strengthen the overall tech security of your business.

With a leading IT support provider in San Antonio like ICS, boosting technology and confidential data security becomes a realistic goal. Contact us today if you need a rock-solid partner to deal with all your IT issues.

Jason Simons

ICS is a Texas-based 40-year-old technology company specializing in Managed IT, VoIP, Video Conferencing and Video Surveillance solutions for US and International businesses. ICS has over 4000 regional installations and specializes in multi-site businesses between 25 and 2500 employees. ICS’s customers enjoy the experience of ICS’s Total Care program which provides clients flat fee services with obsolescence and growth protection. Whether a customer elects to deploy their IT, Video Conferencing or VoIP in the cloud or on the customer’s premise, ICS can provide a full turn-key solution for our clients under one flat monthly fee.