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Is your company struggling to get IT support in San Antonio? Your IT system needs to be available at all times, developed to keep pace with technological changes, and supported if there are problems. There must also be a thorough disaster recovery plan in place so that you can make sure business continuity if any of the critical business systems break down.
Should You Employ More Staff?
Ideally, your IT department would be able to handle all of this, but the trouble is, small to medium-sized businesses can’t afford to employ all the necessary staff that would be needed just to keep a company ticking over. If you did employ an adequate amount of experienced people, it would probably mean your IT department would dwarf the rest of your staff, leaving very little operating costs left to fund the rest of your company.
The Solution
This is where an IT support provider in San Antonio comes in. An IT provider employs all the experienced and expert staff needed for every eventuality. Each one of those employees can be available to your company for a modest monthly fee, which is probably less than you have to pay if you continually need an emergency call out for system problems.
What Can An IT Support Provider Offer You?
An IT support provider can be on call 24 hours a day in case any of your systems suffer a fault. They can also provide a dedicated 24-hour helpline for you, your staff, and customers, regardless of where they are situated. Rather than wait for a technician to arrive and try and patch up your failed system, doesn’t it make more sense to have knowledgeable technicians on hand to fix your system and then proactively update it so the problem doesn’t happen again? Timely support is one thing, but if your systems can be made more robust and efficient at the same time, that is a much more sensible proposition.
Not only can the support aspects be improved dramatically, but MSPs are also experts in being able to foresee problems and create extremely thorough disaster recovery plans. You never know when a problem might affect your infrastructure, from natural disasters to viruses and malware, and having a plan for how to react under any circumstance means your systems can get back up and running all the sooner. It means you lose less money in the process. A good provider will also agree on a service level agreement that suits your needs for a reasonable monthly fee.
If you think you would like to have a more structured plan in place for your IT development and support, then you need an IT support provider in San Antonio like ICS. Contact us today to see how we can solve your IT issues and proactively support your infrastructure in the future.
Further reading
ICS is a Texas-based 40-year-old technology company specializing in Managed IT, VoIP, Video Conferencing and Video Surveillance solutions for US and International businesses. ICS has over 4000 regional installations and specializes in multi-site businesses between 25 and 2500 employees. ICS’s customers enjoy the experience of ICS’s Total Care program which provides clients flat fee services with obsolescence and growth protection. Whether a customer elects to deploy their IT, Video Conferencing or VoIP in the cloud or on the customer’s premise, ICS can provide a full turn-key solution for our clients under one flat monthly fee.