ICS Helps Austin Area Local Government Office Overcome IT Service Challenges

ICS Helps Austin Area Local Government Office Overcome IT Service Challenges

Do you have someone local to call for on-site support when you have an IT problem? That’s just one feature of the services we offer to clients like this local government office in Austin…

How long can you expect one person to look after your organization’s IT?

As you grow and evolve, so will your IT needs – you can’t just have that “IT guy” take care of it forever, right? Even so, you probably have a volunteer IT guy because, at the time, he was the best choice for your business. He knows his stuff, and he’s done a decent job of keeping your technology running at no cost.

But eventually, that arrangement will stop meeting your needs. As your business grows and develops, your IT needs will outpace the capabilities of this volunteer.

That’s maybe why you’re reading this article — for the exact same reason a local government office got in touch with the ICS team. They were in the market for professional IT support to replace their IT volunteer, so they contacted us through our website’s 24/7 chat feature:

“Well, we need IT services for our computer systems, email, servers, and network. We currently have a volunteer doing it, but we need professional help.”

Our representative immediately started the process of arranging a meeting with our team:

“I now have everything I need to give to one of our Client Service Representatives. They will contact you within 24 hours at the most (1 business day), or sooner. Please don’t hesitate to visit our site and contact us again if you have any additional questions! I hope we can work together!”

Once we had arranged a meeting that fits this business owner’s schedule, we could meet with them to find out more about their needs.

Why Was This Austin Area Local Government Office Looking For Professional IT Support?

When you’re relying on a volunteer to take care of your IT, you’re subject to their availability and limited by their skills and knowledge. This can lead to a lot of problems. Maybe you’re encountering some of the same issues this Austin area local government office was…

• Impermanent Solutions: When your IT support is less than professional, there’s no real guarantee they’re going to deliver the quality of service you need. And what did you expect? If you’re paying little or nothing, why would you get ideal IT support? You could find yourself repeatedly calling them to help with a problem that never quite gets resolved.
• Everyone Is Unhappy: If you can’t work as quickly or as effectively as you should be, it’s only a matter of time before that affects your customers’ experience.
• You’re Not Getting A Response: A key oversight in the ad-hoc IT support process is how you make a support request in the first place. Does your IT guy have a dedicated phone line for support requests? Probably not. It’s more like that you get their cellphone voicemail when you call. It’s not likely that they have an online ticketing portal, Live support chat, or even a dedicated email either.
• Further Delays: With this type of support, it could take days to fix your problem – in the meantime, your employees won’t have access to the data they need to continue working. You’re simply losing money by the minute.

ICS Delivers Professional IT Support In Austin

If you’re looking for professional Austin IT support like this local government office was, all you have to do is get in touch with our team. Our representatives are waiting to respond to your inquiry – harnessing the IT support you need is up to you.

If you want IT support that’s scaled to meet the needs of your organization, here’s how to get it:

1. Get in touch with our team and arrange a free consultation at a time that works for you.
2. Tell us what you need from your IT and your IT support.
3. Enjoy the more reliable and responsive IT support you get from our team.

Jason Simons

ICS is a Texas-based 40-year-old technology company specializing in Managed IT, VoIP, Video Conferencing and Video Surveillance solutions for US and International businesses. ICS has over 4000 regional installations and specializes in multi-site businesses between 25 and 2500 employees. ICS’s customers enjoy the experience of ICS’s Total Care program which provides clients flat fee services with obsolescence and growth protection. Whether a customer elects to deploy their IT, Video Conferencing or VoIP in the cloud or on the customer’s premise, ICS can provide a full turn-key solution for our clients under one flat monthly fee.