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You need to get out from under the thumb of bad IT support in Houston. Working with an IT consultant in Houston to run an audit will reveal the reality. Until then, if you feel you are getting a bad shake in terms of your present IT support, following are signs that confirm it so:
- Delayed response
- No 24/7 support option
- Lack of cutting-edge provisions
Delayed Response
Your IT support team in Houston shouldn’t have delayed response when you need assistance. When you’ve got an emergency, you should be able to get someone on the line posthaste. If it takes minutes or up to a half-hour to get somebody on the phone, you could have lost $50k+. Downtime costs large enterprises $100k+ per hour. You need conscientious, swift response. If you’re not getting that from your tech team, it may be time to change.
No 24/7 Support Option
You don’t know what’s going to happen, or when. Don’t rule out worst-case scenarios. What this means is you’ve got to assume something will impact operations unexpectedly at the worst moment at least once in your business’s life cycle. Likely, some critical account will be compromised at two-in-the-morning on a Sunday. If you don’t have 24/7 support, you could be paying out hundreds of thousands of dollars in catch-up. MSPs without 24/7 support could be a time bomb.
Lack of Cutting-Edge Provisions
When an MSP isn’t cutting-edge, it may mean they’re toward the end of their business lifecycle. Technology doubles on itself at Moore’s Law intervals. Every 1.5 years, a new iteration develops. Accordingly, MSPs must remain cutting-edge to retain competitive viability. If they’re falling behind, the end is near.
Optimal Operations
An IT support provider in Houston can help you get optimal technology solutions throughout your operation. It helps to work with an IT consultant in Houston to audit your operations and to know where you’re losing out and where things can be bettered. Contact us now at ICS for more information.
Further reading
ICS is a Texas-based 40-year-old technology company specializing in Managed IT, VoIP, Video Conferencing and Video Surveillance solutions for US and International businesses. ICS has over 4000 regional installations and specializes in multi-site businesses between 25 and 2500 employees. ICS’s customers enjoy the experience of ICS’s Total Care program which provides clients flat fee services with obsolescence and growth protection. Whether a customer elects to deploy their IT, Video Conferencing or VoIP in the cloud or on the customer’s premise, ICS can provide a full turn-key solution for our clients under one flat monthly fee.