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Businesses that partner with Houston IT companies have an edge over competitors who either ignore IT or try to run their own tech support. Without IT experts to turn to for help, a company can experience severe downtime.
Here are types of IT support it makes sense to partner with to run a smooth operation:
Remote IT Monitoring
When you outsource managed IT services in Houston, you have a much better chance at protecting your data so that it’s not compromised by cybercriminals. By using 24/7 monitoring software, your remote IT team can track your network to make sure it’s not penetrated by intruders. The team can send you alerts and take actions to block unwanted visitors. They can also track your employees to ensure they are using your network properly based on your security policy.
Phone Support
One of the key advantages of Houston IT companies is that they can provide 24/7 phone support whenever your system has a slowdown or other disruption, meaning a regular IT consultant will learn your infrastructure over time and give you faster results. Phone support is a major strategy for avoiding company downtime. It’s the key to resolving many simple problems that don’t require onsite activity.
Onsite Availability
Every business that runs equipment onsite needs some type of relationship with certified IT experts who are able to appear on site to inspect and fix problems. Turning to inexperience for help is an unreliable and potentially costly solution. It’s much more effective to work with an IT team that you trust has the experience and knowledge to resolve your issues quickly. Preferably it’s a team that already understands your hardware, software, and wiring.
Conclusion
The smoothest way to manage your business technology is working with Houston IT companies that know your infrastructure. Contact us at ICS to learn more about how we can improve your technology, business continuity, and digital work environment.
Further reading
ICS is a Texas-based 40-year-old technology company specializing in Managed IT, VoIP, Video Conferencing and Video Surveillance solutions for US and International businesses. ICS has over 4000 regional installations and specializes in multi-site businesses between 25 and 2500 employees. ICS’s customers enjoy the experience of ICS’s Total Care program which provides clients flat fee services with obsolescence and growth protection. Whether a customer elects to deploy their IT, Video Conferencing or VoIP in the cloud or on the customer’s premise, ICS can provide a full turn-key solution for our clients under one flat monthly fee.