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Most small businesses usually relegate their tech support to the person who is most conversant with computers in the office. Rarely do they think of outsourcing to IT companies in Houston. While letting your employee tackle all your IT work might seem like the best option for a while, with time, it might not be the best thing for your business. Your IT requirements will grow and the employee will not have enough time to solve your problems.
Thus, you should consider tech support right from the beginning. Whether you hire an in-house team or a managed service provider (MSP), it should all depend on the nature of your business, tools needed, size of company and future goals.
Weigh Between In-House and Managed Services
Tech support for small businesses comprises several functions that require high levels of expertise. Small business owners may not have enough capital to hire an entire team. If this is the case, then you have to weigh whether you will hire a full-time employee to handle all your IT or outsource to IT companies in Houston that would save you money while accomplishing more.
Here are the advantages for both options to help you decide on the one that bears more weight:
In-House Tech
- Is available readily during business hours for small requests such as an unresponsive monitor
- Can work with you at a more personal level
- Pre-budgeted salary
Managed Services
- Services at an affordable monthly fee
- Availability of an entire tech team
- No costs for the regular updates
- 24/7 monitoring
- Latest technology
- An informed point of view
Choosing the right tech support is critical to the success of your business. Go for a solution that will meet your technological needs and streamline the operations of your business. IT companies in Houston can offer you the right IT services in Houston. Contact us at ICS to learn more and understand the type of tech support that is best for your business.
Further reading
ICS is a Texas-based 40-year-old technology company specializing in Managed IT, VoIP, Video Conferencing and Video Surveillance solutions for US and International businesses. ICS has over 4000 regional installations and specializes in multi-site businesses between 25 and 2500 employees. ICS’s customers enjoy the experience of ICS’s Total Care program which provides clients flat fee services with obsolescence and growth protection. Whether a customer elects to deploy their IT, Video Conferencing or VoIP in the cloud or on the customer’s premise, ICS can provide a full turn-key solution for our clients under one flat monthly fee.