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Your company has made the decision to partner with an IT services provider in Houston. This decision will give your company the IT support it needs going forward with the added benefit of lowering operating costs. With the decision made, the next step is selecting the best provider for your company’s needs.
The last thing you want to do is select the wrong managed service provider (MSP). The wrong decision can cost a lot of money, put your business at risk, and leave you without IT support completely. You can avoid making such a mistake if you take these five factors into consideration when selecting your MSP:
1. Every MSP is Different
IT services providers in Houston come in many sizes, each offering different solutions and levels of support. It’s critical to find an MSP that is the right fit.
2. An MSP Cannot Fix or Manage All of Your IT Issues
While MSPs can handle many issues, your company must remain vigilant and aware of security, compliance, and other IT needs. The business must remain active in the process.
3. You Need to Select a Partner, Not a Vendor
In a partnership, teams work together to achieve goals and get problems solved. Vendors provide products or services that fulfill a specific need but aren’t involved with solving problems or achieving goals.
4. It is Important to Understand the Terms of The Agreement
Every member of the team needs to know what is handled by the MSP, what is handled internally, and what triggers added billing. These need to be clearly defined in the contract.
5. You Must Practice Due Diligence
Before signing the contract, vet the MSP completely. That means checking references, business stability, industry experience, and reputation.
These five factors will help you find the MSP that fits your company’s current and future needs. If you want to learn more about MSP services, contact us at ICS today. We are the proven leader of IT services in Houston businesses rely on.
Further reading
ICS is a Texas-based 40-year-old technology company specializing in Managed IT, VoIP, Video Conferencing and Video Surveillance solutions for US and International businesses. ICS has over 4000 regional installations and specializes in multi-site businesses between 25 and 2500 employees. ICS’s customers enjoy the experience of ICS’s Total Care program which provides clients flat fee services with obsolescence and growth protection. Whether a customer elects to deploy their IT, Video Conferencing or VoIP in the cloud or on the customer’s premise, ICS can provide a full turn-key solution for our clients under one flat monthly fee.