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If you’re searching for a firm providing managed services in San Antonio, you should review the education, certifications, and background of a potential managed service provider (MSP) to determine their level of expertise and experience, as well as their suitability for partnering with your firm. Here are topics to discuss when evaluating MSPs to help you find the best fit for your business culture:
MSP Background and Capabilities
The most valuable MSPs are those who have been around for many years and continue to learn about technology. New IT firms open all the time, but many fold quickly due to not offering a wide enough selection of services, lacking specialties, or simply not keeping up with technology.
Inexperienced MSPs tend not to understand the importance of learning a client’s business objectives. If the firm is only concerned with technology, they can do more harm than good because their solutions don’t improve productivity and efficiency, which leads to lost profits.
When you ask an MSP about the services they provide, find out if they are able to add customized services in the future. MSPs looking to build long-lasting relationships with clients tend to work with other tech vendors to cover a diverse range of business needs.
Help Desk Support
One of the most crucial questions to ask a managed services provider in San Antonio is the availability of their tech support. A 24/7 help desk can be very beneficial to an online company that never closes. Knowing you can call tech support at any time is reassuring. Find out what their average response time is and what the MSP suggests for backup solutions to maintain business continuity.
Security Strategies and Policies
Cybercrime has made businesses more aware of the importance of security. A proactive MSP will take steps to protect your data by backing it up regularly and creating a disaster recovery plan. Find out what security methods they use and how well they stay up-to-date on solutions to security flaws, malware, and ransomware.
Innovative, Efficient and Productive Solutions
The best MSPs work with their clients, not against them. IT support firms that are just out to make money without caring about performance are unlikely to help your business grow. A reputable MSP, however, makes it part of their business model to help clients achieve their goals. MSPs have the power to strengthen companies by recommending more efficient technology that does more work with less people.
Ideally, your MSP keeps up with technological developments in your field and learns about new solutions to make your business more productive. One of the most important considerations when evaluating MSPs is how well they emphasize business continuity. A strong provider is one that will help you overcome technical issues quickly and provide you with powerful tools to enhance your business.
In order to get the best managed services in San Antonio, you need to ask the right questions. It’s critical to work with IT firms that know how to handle any situation, so that you can concentrate on running your business. Contact us at ICS and we will be happy to answer any of your questions about how managed services can strengthen your overall operation.
Further reading
ICS is a Texas-based 40-year-old technology company specializing in Managed IT, VoIP, Video Conferencing and Video Surveillance solutions for US and International businesses. ICS has over 4000 regional installations and specializes in multi-site businesses between 25 and 2500 employees. ICS’s customers enjoy the experience of ICS’s Total Care program which provides clients flat fee services with obsolescence and growth protection. Whether a customer elects to deploy their IT, Video Conferencing or VoIP in the cloud or on the customer’s premise, ICS can provide a full turn-key solution for our clients under one flat monthly fee.