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Your IT support provider in San Antonio should function at a certain level. If you find that your IT solutions are lagging, that’s going to cost you. You need to determine whether your IT department is doing its job, which is easier said than done. In order to understand it better, you may want to follow these tips that indicate service isn’t what it should be, including:
1. Recurrent Issues
Your IT support provider in San Antonio shouldn’t continuously have to tread water trying to fix the same issues. It’s like if you have your wipers fixed at an auto shop, then 20 miles down the road, the wipers break again. So, you go to get them fixed again, and the same thing happens–what are you going to do? You’re going to leave that auto shop and find a better one. When it comes to your IT, you should exercise the same kind of thinking.
2. Response Time Lags
If your MSP lags in responding to your contact requests, drop them. This is where they should shine. You want the quickest response times available. Anything less is unacceptable.
3. Continuous Upselling
An MSP that’s always trying to sell you something knows that you’re going to leave them, and they need to milk all the resources they can out of you before you dry up and hit the road. If you notice this trend, beat them to the punch before they waste any more of your time.
4. Not Just Surprises on Your Invoice, but too Many!
Every now and then, a cost is going to crop up that may come as a surprise on your invoice. That’s understandable, provided that it’s not a regular thing. However, if multiple surprises show up on your invoice regularly, then get out of that situation.
5. Non-Transparent Operations
If an MSP has nothing to hide, why should they hide from you? When techs won’t let you watch them work, it’s usually because they’re afraid you’ll catch them pulling something. If operations among your current MSP are non-transparent, you’re probably getting undermined somehow. Get out of that situation, too.
6. Finger-Pointing: It’s Your Fault, Not Theirs
If your MSP is blaming you for the problems with your IT, they’re not trustworthy. Sure, you’re going to mess up. If you were an expert at IT, you wouldn’t need to outsource to an MSP! They should look at your lack of expertise as a bonus for them because it effectively is. However, if they’re always pointing the finger at you, they’ve got the wrong attitude, and that can undermine your operations in ways that can’t even be imagined going forward. Don’t let an MSP point the finger at you. If they do that, then you point them out the door.
Better Service
IT support in San Antonio through ICS isn’t going to point the finger, operate opaquely, surprise you on your invoice, always upsell you, lag in your response times or constantly struggle with the same issue. We’re going to give you the service you need as you need it. Contact us for reliable technology solutions.
Further reading
ICS is a Texas-based 40-year-old technology company specializing in Managed IT, VoIP, Video Conferencing and Video Surveillance solutions for US and International businesses. ICS has over 4000 regional installations and specializes in multi-site businesses between 25 and 2500 employees. ICS’s customers enjoy the experience of ICS’s Total Care program which provides clients flat fee services with obsolescence and growth protection. Whether a customer elects to deploy their IT, Video Conferencing or VoIP in the cloud or on the customer’s premise, ICS can provide a full turn-key solution for our clients under one flat monthly fee.