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Internet connectivity is the bread and butter of most businesses these days. As such, it’s important that managed service providers (MSPs) provide succinct and reliable services. But is your managed services provider in San Antonio giving you these kinds of services? Here are things you should remember when looking for the right MSP for your business:
Downtime Can Make or Break Your Business
The basis of any customer/business relationship is trust and efficiency, and downtime can be a serious impediment to that. Whether it’s answering client emails, performing money transactions, or having up-to-date information on your website, functioning network connectivity is vital. Any minute you are not operating at full capacity can create serious risks for your business. If your MSPs cannot protect you from downtime, you may want to reconsider your agreement.
What Does Your SLA Look Like?
Service level agreements are the contracts provided by MSPs to their clients. Look at your contract and see what types of clauses have been included. In the event of a disaster resulting in downtime, you want an SLA that will provide generous compensation. This shows the seriousness of your MSP about preventing any sort of bad outcome.
Do You Get Around-The-Clock Service?
In the tech world, time is money, and availability is key. If your managed services provider in San Antonio is not available at the press of a button, then you may need to look elsewhere. In a globalized economy, it’s more important than ever that you get fast, reliable service at any time of the day.
Who is Working for the Company
All in all, it’s important to ensure you are getting high-quality service from the most qualified professionals in the field. Make sure to ask if the company you are hiring has employees that are IT certified. As internet complexities arise and the world of tech gets more complicated, you need the best of the best to deal with solutions quickly.
Payment Arrangement
You need to find a company that provides fair rates for quick service. Hidden fees and payment arrangements can be costly and are the mark of some shady business dealing. There is no reason for you to pay out of pocket for service you are not getting.
Reputation is Key
Do not be afraid to ask around about the company you are looking to work with. Reputation is key in the industry and people talk. The better quality of work a company does, the more recognition they are likely to get for it.
Finding the Right Company
You need the expertise and efficiency of a company that can protect your business interests as their own. At ICS, we provide accessible and reliable services that will leave you stress-free and can make you concentrate on making your professional endeavors thrive. We can be the right managed services provider in San Antonio your business needs. Contact us today to discover the technology solutions your company deserves.
Further reading
ICS is a Texas-based 40-year-old technology company specializing in Managed IT, VoIP, Video Conferencing and Video Surveillance solutions for US and International businesses. ICS has over 4000 regional installations and specializes in multi-site businesses between 25 and 2500 employees. ICS’s customers enjoy the experience of ICS’s Total Care program which provides clients flat fee services with obsolescence and growth protection. Whether a customer elects to deploy their IT, Video Conferencing or VoIP in the cloud or on the customer’s premise, ICS can provide a full turn-key solution for our clients under one flat monthly fee.