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Technology plays a vital role in today’s work environment. Unfortunately, downtime can cripple your company, so it is crucial to partner with an IT services company San Antonio that offers around-the-clock support. If you experience any technical difficulties, you can contact an IT technician and receive the help that you need. Here are a few more benefits of partnering with an IT provider that offers technical support 24/7:
Stability
Is your internet connection always available? Do you ever have difficulty uploading documents to the cloud? Businesses are always in need of an IT provider that offers reliable support with limited amounts of downtime. Limited downtime means a company can remain productive with very few interruptions. Over time, a stable IT provider is an invaluable resource compared to other MSPs that do not offer 24/7 support.
Onsite Support
Some technical problems can be too difficult to solve over the phone that is why it is necessary to receive onsite support. Fortunately, an around-the-clock IT provider will enable you to receive help at any time of the day or night. For example, if you are working after hours and encounter a technical problem, you can contact an IT technician and receive the help you need, whether it is online or in person. This type of customer service allows you to continue working without lengthy downtime.
Proactive Solutions
Another added benefit for companies in need of IT services in San Antonio is that each computer will be monitored around the clock. If anything looks suspicious, you will be immediately contacted, and the potential threat will be quarantined before it can spread to other systems. This type of proactive service will help prevent many issues from turning into a large-scale problem, which will ultimately save you much-needed time, and money.
Receive Newest Updates
Finally, partnering with an IT provider will enable you to receive the newest updates as soon as they become available. Cyber attacks are steadily on the rise, so it essential to receive security updates as soon as possible. These updates will be automatically downloaded and you will receive patch notes that list all changes and any added features.
Availing IT services in San Antonio can help your business in numerous ways including added stability, onsite support, proactive solutions, and receiving the latest updates. ICS is an IT provider that has been helping companies reach their full potential for over three decades. Our IT staff is happy to answer your questions and guide you through the ever-changing IT world. Whether your company is large or small, we can be the solution to all of your IT needs. Contact us today and begin a partnership with an IT provider that can help your company grow and stay protected in today’s technical environment.
Further reading
ICS is a Texas-based 40-year-old technology company specializing in Managed IT, VoIP, Video Conferencing and Video Surveillance solutions for US and International businesses. ICS has over 4000 regional installations and specializes in multi-site businesses between 25 and 2500 employees. ICS’s customers enjoy the experience of ICS’s Total Care program which provides clients flat fee services with obsolescence and growth protection. Whether a customer elects to deploy their IT, Video Conferencing or VoIP in the cloud or on the customer’s premise, ICS can provide a full turn-key solution for our clients under one flat monthly fee.