Get in touch with us today to find out how can we help you.
Choosing a managed services provider (MSP) in San Antonio can be overwhelming. The IT world is filled with various IT providers competing to win your services. Some companies may also consider hiring an internal IT staff member to handle the vast majority of their technical needs. Deciding which option that is best for your business is a critical decision to make in today’s work environment. However, the vast majority of businesses opt to have an MSP.
Break Fix Providers
The use of a break-fix provider enables a company to contact the IT provider if any problems arise. While you only pay for onsite services, these costs can add up as the IT technician is paid by the hour. While they may be able to repair any computer-related issues, they are unable to monitor your computers and servers on a daily basis. Instead of being proactive, they are reacting to problems. This can, ultimately, cost your company significant amounts of downtime; as typically, you will not know that you have a problem until it is too late. Another issue with this service is that they cannot always give you the support that you need if other clients are experiencing problems, as well. Instead, you may be a lower priority, which can lead to frustration and lengthy amounts of downtime that you cannot afford.
Internal IT Employee
The use of an internal IT employee is another option that companies consider if they are not interested in managed services in San Antonio. While the use of an internal IT employee offers immediate assistance to any technical problems, they can quickly become overwhelmed if the problem is too complex. It can also become very expensive, as you will have to pay for any overtime hours and provide other company benefits. On the other hand, the use of an IT provider allows you to pay at a fixed monthly rate without having to worry about offering insurance, vacation days, or a 401k plan.
Managed Service Provider (MSP)
MSP offers the best of both worlds. You can receive the help you need at low fixed costs without any hidden charges. Another benefit of using an IT provider is that they offer a proactive approach instead of reacting to each problem that arises. In other words, they will continually look for ways to improve your company and will not wait for a small problem to turn into a larger issue.
A managed services provider in San Antonio can save you much needed time and money. ICS is an IT provider that specializes in providing quality customer service to a wide variety of companies. Our staff is trained to help answer any questions and guide you through the ever-changing IT world. Whether your business is large or small, we believe that we can help you fully take advantage of the latest advancements in technology. Contact us today and begin a partnership with an IT provider that cares about the security and longevity of your business.
Further reading
ICS is a Texas-based 40-year-old technology company specializing in Managed IT, VoIP, Video Conferencing and Video Surveillance solutions for US and International businesses. ICS has over 4000 regional installations and specializes in multi-site businesses between 25 and 2500 employees. ICS’s customers enjoy the experience of ICS’s Total Care program which provides clients flat fee services with obsolescence and growth protection. Whether a customer elects to deploy their IT, Video Conferencing or VoIP in the cloud or on the customer’s premise, ICS can provide a full turn-key solution for our clients under one flat monthly fee.