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MSP Benefits
IT services in San Antonio can save you thousands of dollars annually or they can cost you so much without actually rendering any worthwhile services. It will depend on the kind of services you choose. For example, if you go with a “break-fix” option, you’re probably going to lose money. While “break-fix” support was worthwhile up until about seven years ago, today, it just doesn’t cut it.
Continuous flat-rate support monitors systems and ensures they are always at their most operationally sound. It’s like being able to get a tune up on your vehicle as you drive, as opposed to waiting three days for a part while your car is in the shop and you have to take the bus. MSP solutions today can truly optimize your business.
The following are three things you should take into account so that you choose the right IT group:
- Scalability
- Consistent uptime (take a close look at the SLA)
- Full IT services
Scalability
IT services in San Antonio need to be able to grow as your business does. Look at their client spread— do they work with businesses who are peers to your own? Excellent. Do they work with operations that are vastly superior to yours in terms of economic impact and profit? Even better. Your goal as a business should be to grow. You don’t want to keep switching out IT organizations as that growth occurs because they’re unable to handle the load. Take a look at your expansion projections and find an IT group that can scale up with you.
Consistent Up-Time
A Service Level Agreement (SLA) will guarantee certain times within which a given MSP must deliver services. For example, an international conglomerate may have a ten minute recovery time for DRaaS (Disaster Recovery as a Service) applications. This means that within 10 minutes of a system crashing, the MSP must have it back up or suffer the penalties as outlined in the SLA.
Two numbers will likely characterize SLA boundaries: RPO (Recovery Point Objective) and RTO (Recovery Time Objective). Your RPO is how quickly an application can be brought back online after it crashes, while RTO refers to the totality of operations. When you search for MSPs, one thing you should look for is the lowest possible numbers here. RPO and RTO that have quick objectives indicate increased uptime. You want as much of that as possible.
Full IT Services
You want an MSP that can provide onsite support, remote support, installation, upgrade, troubleshooting, security, proactive management, IoT (Internet of Things) installation and management, cloud computing solutions (hybrid, private, public), and whatever else is cutting-edge at the time. Such a spread of service provision will collaterally ensure upward scalability and indicate higher levels of sustainable uptime.
Securing an MSP That Will Optimize Your Business
IT services in San Antonio through ICS include a full suite of available technology services: exceptional SLA numbers and consistent uptime, scalability, and a wide range of experience from a diversity of clients at multiple economic levels. Contact us to cost-effectively safeguard your business and diminish involved operational costs while optimizing technology functions in production, security, continuity, and development.
Further reading
ICS is a Texas-based 40-year-old technology company specializing in Managed IT, VoIP, Video Conferencing and Video Surveillance solutions for US and International businesses. ICS has over 4000 regional installations and specializes in multi-site businesses between 25 and 2500 employees. ICS’s customers enjoy the experience of ICS’s Total Care program which provides clients flat fee services with obsolescence and growth protection. Whether a customer elects to deploy their IT, Video Conferencing or VoIP in the cloud or on the customer’s premise, ICS can provide a full turn-key solution for our clients under one flat monthly fee.