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Kevin Gibson, a director at Transformational Services, mentions that most business owners are hesitant about enlisting the services of an IT support. They think that their companies’ IT systems only need the help of IT support in San Antonio when there’s a technical problem. Clearly, those who hold this view don’t know about the following four key advantages of IT support compared to break-fix IT services:
Minimum Interruptions
IT professionals are watchful of your IT network; they identify any errors or potential failures before they occur. Early detection of these issues allows the provider to develop measures to contain the threats to your IT system. Your operations can continue with minimal fuss while the IT provider works to neutralize the problems before they balloon. However, break-fix IT services will interrupt your business schedule because activities will stall until the IT professional arrives and fixes the problem.
Cost Reduction
Most IT support in San Antonio employ a monthly flat-rate pricing strategy when charging their customers. These prices will often encompass a variety of IT services offered as a package. Examples include remote monitoring, desktop optimization, patch management and remote maintenance, among others. The reason for the cost-effectiveness of MSPs is their ability to use remote monitoring/maintenance, which saves them expenses for transport. And if they don’t have to spend anything just to travel to your office, that cost won’t be passed to you.
Increased Comfort and Security
IT support providers assure you that they’re keeping a close eye on your IT network for any issues or threats. You’re comfortable knowing that these providers have the professional experience to identify any issues and nullify them at the earliest opportunity. An IT professional handling your vendor relationship also spares you from unnecessary headaches you might incur when seeking information from vendors when something happens to your Internet, printers, cellphones, and websites. With these issues taken care of, you can now concentrate on your core business operations.
Save Time
With an IT network that’s running smoothly and efficiently, your employees can complete their tasks on time without interruptions. For example, computers that are free of malware run smoothly and faster, which allows employees to complete their assignments as per schedule. Considering that IT support providers are always one step ahead of any mushrooming threats or issues, you won’t need to worry about any interruptions that will slow down the system, as well as your employees’ productivity.
If you have any hesitations about seeking the help of an IT support in San Antonio for your IT operations, then you should first deliberate with these professionals who will explain in-depth what these services entail. Also, be wary of “quack” firms that claim to provide IT support services but lack the tools to monitor your network for any threats or issues and hence cannot provide preventative maintenance. At ICS, we can definitely help you with your IT issues. Contact us today to learn more.
Further reading
ICS is a Texas-based 40-year-old technology company specializing in Managed IT, VoIP, Video Conferencing and Video Surveillance solutions for US and International businesses. ICS has over 4000 regional installations and specializes in multi-site businesses between 25 and 2500 employees. ICS’s customers enjoy the experience of ICS’s Total Care program which provides clients flat fee services with obsolescence and growth protection. Whether a customer elects to deploy their IT, Video Conferencing or VoIP in the cloud or on the customer’s premise, ICS can provide a full turn-key solution for our clients under one flat monthly fee.