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Large and medium-sized organizations are increasingly turning to managed IT service providers to control and maintain their enterprise communication systems. Understanding what’s required of your IT support in San Antonio is essential. How the outsourced companies go about their business determines how your experience with them turns out, and it could be great or it could turn out to be a nightmare.
Organizations must find out if their managed service provider is equipped to handle the sophisticated nature of your business. Regular scrutinizing of your managed service provider is essential to ensure that there are no security breaches and compliance is always high to meet the needs of your company.
To ensure that everything runs smoothly, your managed IT service provider should be able to do the following:
Flexibility
The ideal managed service provider should be flexible in a way that their approach to different clients matches with the clients’ requirements and goals. This should include flexible technological alternatives such as cloud-based hosting, installed on the premises or both.
Focus on Customer Performance and Growth
Most managed IT service providers’ ambitions don’t match with your organizations goals and objectives. They’re only there for the profit motive and not to give you the best services. The ideal managed service provider should recommend the best and most suitable new technologies for your organization, help businesses in the application of advanced technology such as unified communications, and contact center technologies, which generate revenue and profitability.
Customer-Centric Orientation and Mindset
IT support in San Antonio should be readily available to sort out your issues whenever they arise. They should also be fast in responding to situations and their troubleshooting capabilities should be effective.
Confidentiality
Your ideal managed IT service provider should have experience in handling confidential information and have the necessary mechanism necessary to protect your sensitive data.
Predictable Budget
An ideal managed service provider should be transparent in cost discussions. They shouldn’t include hidden costs for services that are in the contractual agreements. Managed IT service providers should offer unlimited software licensing which increases scalability among its users without any hidden or additional costs.
Accountability
It’s important for an organization to demand greater accountability from their MSP. This is due to the huge accountability demands they face from shareholders, stakeholders, and regulators demand. Accountability features that ideal MSPs should show include:
- Performance guarantees via SLAs
- Actual network view
- Transparency of tools, processes and expertise
Your MSP should strive to give you solutions to most, if not all, your IT problems. Essentially, an MSP which solves part of the solution is usually part of the problem when the issue when it arises again. Accountability on the part of the MSP will ensure that finger pointing does not ensue.
Conclusion
In the current business environment, it’s important to have a service provider with a host of technologies and services that are suited to meet your organization’s individual needs. Not all IT support in San Antonio can provide that. Those that can, ensure that you achieve your organization’s growth and profitability goals. We at ICS will help you achieve just that. Contact us today for more information.
Further reading
ICS is a Texas-based 40-year-old technology company specializing in Managed IT, VoIP, Video Conferencing and Video Surveillance solutions for US and International businesses. ICS has over 4000 regional installations and specializes in multi-site businesses between 25 and 2500 employees. ICS’s customers enjoy the experience of ICS’s Total Care program which provides clients flat fee services with obsolescence and growth protection. Whether a customer elects to deploy their IT, Video Conferencing or VoIP in the cloud or on the customer’s premise, ICS can provide a full turn-key solution for our clients under one flat monthly fee.